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About

My career in tech began in manual testing at Samsung, evaluating flagship through entry-level devices — building a foundation in quality assurance, attention to detail, and understanding how real users experience technology.

Curiosity pushed me further. I taught myself to code and transitioned into a JavaScript Developer role where I wore many hats — designing interfaces, translating mockups into code, and building custom functionalities for dynamic data injection in transactional emails.

That same drive carried me into a Technical Solutions Engineer role, implementing fixes for global hotel clients across complex, client-facing systems where precision and reliability matter.

I'm genuinely passionate about optimization — always looking for smarter ways to improve processes and build efficiency into everything I work on.

Core Skills

API Testing JIRA HTML CSS JavaScript Python Security+ Certified Documentation Bug Reporting

Experience

2022 — 2026

Technical Solutions Engineer

Amadeus IT Group

  • Engineered complex, data-driven conditional logic in JavaScript to automate the personalization of transactional emails — translating hospitality business rules such as dynamic pricing models, rate codes, and regional cancellation policies into scalable code with 100% data accuracy for global hotel clients.
  • Diagnosed and triaged over 800 technical issues annually, achieving a 90% First Contact Resolution rate during initial investigation.
  • Translated complex technical findings into clear documentation, bridging the gap between engineering teams and non-technical stakeholders.
  • Identified and documented high-priority software defects within internal tools; utilized JIRA for bug reporting.
JavaScript HTML CSS MJML Chrome DevTools JIRA API Testing
2019 — 2022

Quality Assurance Engineer

Samsung Electronics

  • Managed a high-volume hardware and software testing lab for a diverse range of mobile products, executing comprehensive manual test cases on pre-production prototypes and live production units.
  • Engineered Shell automation scripts utilizing ADB to standardize provisioning across the full spectrum of Samsung mobile devices — reducing initialization time by 50% and ensuring environment parity for high-volume QA testing.
  • Collaborated with Engineering and Tier 2 support to isolate root causes of mobile connectivity and system failures; utilized ADB Logcat and dumpstate to capture real-time system logs and accelerate the bug-fix lifecycle.
Manual Testing ADB Shell Scripting JIRA
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Projects

Test Suite Runner

In Progress

A UI dashboard for running through full test case suites — designed to make QA execution intuitive, trackable, and accessible without digging through spreadsheets or raw test files.

Dashboard Test Management UI

QA Bug Reporter

A tool I built to eliminate the tedious parts of bug reporting. It generates structured, JIRA-ready bug reports from simple inputs — cutting documentation time and keeping reports consistent across the board.

JIRA Bug Reporting Process Optimization AI

Contact

I'm currently open to new opportunities. Whether you have a question, a role to discuss, or just want to say hello — my inbox is open.

Say Hello

Find me online

github.com/bycho91 linkedin.com/in/benjamincxyz